Frequently Asked Questions
Find quick answers to common questions about our products, ordering, and shipping.
General Questions
What is Nova Arrow?
Nova Arrow is your premier Canadian destination for top-tier home entertainment. Based in Montréal, we specialize in supplying high-end 4K/8K televisions, professional monitors, and premium electronic displays.
What makes Nova Arrow different from other electronics stores?
We don't rely on flashy showrooms or aggressive sales quotas. Instead, we focus on sourcing the absolute best displays on the market and providing honest, expert advice to help you build your perfect home theater.
Where do your products come from?
All of our products are sourced directly from authorized Canadian distributors representing the world's leading manufacturers, ensuring you receive genuine hardware.
Do you offer free shipping?
Yes! We offer free secure shipping on all qualifying orders across Canada and the U.S.
How does Nova Arrow support its customers?
Our dedicated local support team stands firmly behind everything we sell. We pride ourselves on excellent post-purchase support, helping you with everything from setup queries to assisting with manufacturer warranty claims.
Products & Ordering
How can I find the product I’m looking for?
You can easily browse our store by categories using the top navigation menu, or simply use the search bar to find specific model numbers and brands.
Are all products new?
Absolutely. Every single product we sell is 100% brand new, authentic, factory-sealed, and backed by a full manufacturer's warranty.
How do I place an order?
Simply add your desired items to the shopping cart and click "Checkout." You'll be securely guided through entering your shipping details and payment information.
Are all accessories included with the products?
Yes, all items come natively with the original accessories provided directly by the manufacturer (including remote controls, power cables, and stand legs).
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and secure rapid-checkout options like Apple Pay and Google Pay.
Can I modify or cancel my order after placing it?
If your order has not yet been dispatched from our facility, we can usually accommodate modifications or cancellations. Please contact our support team immediately if you need to make changes!
Shipping & Return
Where do you ship?
We proudly ship securely to addresses across Canada and the United States.
How long does shipping take?
Standard shipping typically takes 3 to 7 business days depending on your location. Because televisions and large displays are fragile, we use specialized logistics to ensure safe transit rather than rushing processing.
What happens if my order is lost during shipping?
All our shipments are fully insured. If your order is lost in transit by the carrier, we will work directly with them to resolve the situation and will promptly dispatch a replacement or issue a full refund.
Can I track my order?
Yes! As soon as your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to monitor your delivery status in real-time.
What is your return policy?
We offer a straightforward 30-day return window. Items must be unused, in their original condition, and securely packed in all original packaging alongside any included accessories.
How do I initiate a return or exchange?
Simply email our support team at [email protected] with your order number and the reason for your return. We will swiftly provide you with clear instructions and a return authorization.
Do you offer refunds?
Yes. Once your returned item is received and inspected at our facility, a full refund (minus any applicable return shipping costs) will be issued directly to your original method of payment within 5–10 business days.