Shipping Policy

Thank you for shopping with Nova Arrow. We are committed to ensuring your home entertainment and electronic products reach you safely and efficiently. This Shipping Policy outlines our procedures for processing, shipping, and delivery.

1. Shipping Regions

We currently ship to:

• Canada
• United States (including mainland U.S.; see note on remote locations below)

If your region is not listed at checkout, please contact us at [email protected] to see if we can accommodate a custom shipping arrangement.

2. Free Shipping Offer

We are pleased to provide:

• FREE standard shipping on all orders within Canada and the United States.
• No minimum purchase is required unless stated otherwise in a specific promotion.
• Free shipping applies strictly to standard shipping. Express or priority upgrades will incur additional fees at checkout.

Remote Locations: Due to the size and weight of many electronic items (such as large-screen televisions), certain remote or rural addresses may require a shipping surcharge. If your address falls into this category, we will contact you before processing your order.

3. Order Processing Times

• Processing time: Typically 1–3 business days.
• Orders are processed Monday to Friday, excluding Canadian statutory holidays.
• Orders placed over the weekend will begin processing on the following Monday.

4. Estimated Delivery Times

Once shipped, typical transit times are:

• Canada: 3–8 business days.
• United States: 4–10 business days.

Note: These are estimates only. Delivery may be affected by carrier volume, weather events, or customs inspections for cross-border shipments.

5. Carriers & Tracking

We partner with reputable carriers including Canada Post, UPS, FedEx, and specialized freight services for oversized televisions.

• You will receive a shipping confirmation email with a tracking number once your order leaves our facility.
• Tracking updates may take 24–48 hours to appear on the carrier’s website.

6. Address Accuracy

Please ensure your shipping address is correct. Nova Arrow is not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us as undeliverable, we can reship it (fees may apply) or issue a refund minus the shipping costs.

7. Damaged or Fragile Items

Electronics are delicate. If your package arrives with visible damage:

1. Document the damage: Take clear photos of the box and the item.
2. Report it immediately: Contact us at [email protected] within 48 hours of delivery.
3. We will prioritize a replacement or insurance claim for you.

8. Lost or Stolen Packages

If your tracking says “Delivered” but you cannot find your package, please check with neighbors or your building manager. Nova Arrow is not responsible for theft once a package is marked as delivered, but we will assist you in opening a formal inquiry with the carrier.