Return and Refund Policy

Thank you for shopping with Nova Arrow. We want you to love your home entertainment products and feel fully confident in your purchase.

1. Overview

• We offer a 30-day return and refund window from the date you receive your order.
• To be eligible, items must be unused, in their original condition, and in original packaging.
• Electronics must be returned with all original internal packaging, cables, and remote controls.

2. Eligibility for Returns

To qualify for a return:

• Your item must have been purchased directly from Nova Arrow via our official website.
• The return request must be made within 30 days of the delivery date.
• The item must be unused, clean, and in its original packaging including all accessories and manuals.

3. Non-Returnable Items

• Items showing visible wear, scratches, or mounting marks.
• Items with missing serial numbers or tampered security seals.
• Software or digital products that have been activated.

4. Return Process

Step 1: Contact Us
Email us at [email protected] with your order number.

Step 2: Pack Your Item
Securely pack the device in its original box. Electronics are fragile; please ensure they are well-protected.

Step 3: Ship the Return
Unless the return is due to our error, you are responsible for return shipping costs. We recommend using a trackable service.

5. Refunds

Approved refunds will be issued to the original method of payment. Please allow 5–10 business days for us to process the refund once received.

6. Damaged or Defective Items

If your electronics arrive damaged, contact us at [email protected] within 7 days of delivery with photos of the damage.