Privacy Policy

Nova Arrow (“Nova Arrow”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, make a purchase, or interact with our Services.

We are a television and electronics store based in Canada. We handle your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation.

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1. Scope and Application

This Privacy Policy applies to visitors to our online store, customers purchasing electronics, and anyone contacting us via email or social media. It does not apply to third-party websites linked from our Site.

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2. Information We Collect

2.1 Information You Provide

• Account Info: Name, email address, and encrypted passwords.
• Transaction Info: Products purchased (TVs, electronics), shipping/billing addresses, and phone numbers.
• Payment Info: Full payment details are handled by our secure payment processor; we do not store full card numbers.

2.2 Information Collected Automatically

We use cookies and logs to collect your IP address, browser type, device info, and pages viewed to improve website performance.

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3. How We Use Your Information

• Operations: Fulfilling orders, processing refunds, and managing accounts.
• Communications: Sending order confirmations and responding to support requests.
• Security: Detecting fraud and protecting the integrity of our store.
• Marketing: Sending special offers (only with your consent).

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4. How We Share Your Information

We do not sell your personal information. We only share data with trusted partners necessary for business, such as:

• E-commerce and hosting platforms.
• Payment processors and shipping carriers.
• Legal authorities, if required to comply with the law.

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5. International Data Transfers

Your information may be processed in locations outside of your province or country, including the United States. We take steps to ensure your data remains protected under applicable laws during these transfers.

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6. Your Rights and Choices

You have the right to access the personal information we hold about you and request corrections. You may also withdraw your consent for marketing emails at any time by clicking “unsubscribe.”

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7. Data Retention & Security

We retain info only as long as needed for legal or business purposes. We use secure servers and encryption to protect your data, though no internet transmission is 100% secure.